FREQUENTLY ASKED QUESTIONS

WHEN ARE WE OPEN?
We are always open online, orders can be placed 24/7.
For store locations and opening hours, please use the store locator.

WHAT HOURS DO WE DELIVER?
Normal flower delivery hours for Pearsons Florist are between 9am and 5pm, Monday to Friday. There are limited deliveries on Saturday. Pearsons Florist do not deliver on Sundays or public holidays.

WHAT IS THE DEADLINE FOR PLACING AN ORDER ONLINE TO GUARANTEE SAME DAY FLOWER DELIVERY?
Need flowers delivered today? For same day delivery, orders must be placed by 2pm (AEST) Monday - Friday and by 10am (AEST) on Saturday to guarantee same day delivery. 

WHAT IS THE DELIVERY FEE?
The delivery fee is calculated during the checkout process and is based on the suburb of delivery.

WHAT AREAS DO WE DELIVER TO?
Pearsons Florist delivers throughout Australia. Whilst located in Sydney, we utilise our own preferred network of florists around Australia.
Please note that products, packaging and or containers may vary in some interstate and or regional areas.

CAN I ORDER FLOWERS ONLINE FOR DELIVERY OUTSIDE OF AUSTRALIA?
We do offer flowers for delivery outside of Australia. If you wish to place an order for delivery outside of Australia please call us at (+ 61 2) 9550 7777, fax us at (+ 61 2) 9550 7701 or email flowers@pearsonsflorist.com.au and we will gladly assist you.

CAN YOU GUARANTEE A SPECIFIC TIME FOR A FLOWER OR GIFT DELIVERY?
Pearsons Florist cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it.
All orders to businesses will be delivered by close of business.


DO YOU RING THE RECIPIENT PRIOR TO DELIVERY?
You can request us to call the recipient prior to delivery by putting a note in the "delivery notes" field on the order page. We may call a recipient when necessary in order to ensure your delivery runs as smooth as possible.
Please note, that all deliveries to hospitals are confirmed prior to delivery.

WHAT HAPPENS IF THE RECIPIENT IS NOT AT HOME?
If the recipient is not home when the delivery is made the flowers or gift will be left at the recipients front or back door, if requested to do so by the sender; or if our experienced couriers deem it safe to do so. 
If the gift cannot be left safely, a calling card will be left on the recipient's door or in their letterbox asking them to call us to arrange a suitable time for re-delivery.
Additional charges may apply.

WHAT HAPPENS IF THE DELIVERY DETAILS SUPPLIED ARE INCORRECT?
Pearsons Florist will attempt to find the correct address.
If the flowers are delivered to the address supplied by the customer and the address is incorrect, then if the flowers are recovered, Pearsons Florist will contact the customer and additional charges may apply for re-delivery. 
However, if the flowers are delivered to an incorrect address and are not recovered, Pearsons Florist is unable to accept any responsibility for such loss. 
It is the customer's obligation to supply accurate details at the time of ordering.

WHAT HAPPENS IF I WANT TO MAKE CHANGES TO MY ORDER?
We will make every effort possible to realistically put in place any changes to your order, as long as the order has not yet been dispatched for delivery. 

CAN PEARSONS FLORIST LET ME KNOW WHEN THE FLOWERS HAVE BEEN DELIVERED?
Please request it at the time of the delivery and where possible we can let you know. We are currently working on this functionality and will be able to offer this option in the near future.

WHAT CURRENCY ARE THE PRICES DISPLAYED IN?
All prices are displayed in Australian Dollars ($AUD).

ANY OTHER QUESTIONS?
Should you have any queries, please don’t hesitate to contact us at flowers@pearsonsflorist.com.au or call us on (+ 61 2) 9550 7777 and we will gladly assist you.