Delivery FAQs
Opening & deliveries....
Pearsons Florist is open for deliveries throughout Sydney and to all major centres with the exception of public holidays and Sundays. Normal delivery hours for Pearsons are between 9am and 5pm Monday-Saturday. See below for delivery FAQs...
For all special requests please call 02 9550 7777.
Ordering from Pearsons is friendly, secure and quick. Pearsons have been expertly delivering beautiful flowers and gifts for over 38 years. Full time drivers as well as preferred reliable courier services guarantee safe and prompt delivery of our flowers and gifts.
What are Pearsons' normal delivery days and times?
Normal delivery hours for Pearsons are between 9am and 5pm Monday-Saturday (not including public holidays).
What areas do Pearsons deliver to?
Pearsons has a network of affiliates around the world and can deliver to almost anywhere in the world. Please note that products, packaging and or containers may vary in some interstate and or regional areas.
Can I order items online for delivery outside of Australia and New Zealand?
We do offer delivery outside of Australia and New Zealand. If you wish to place an order for delivery of an item outside of Australia or New Zealand, please call us at (+ 61 2) 9550 7777, fax us at (+ 61 2) 9550 7701 or email us and we will gladly assist you.
What is the deadline for placing an order online to guarantee same-day delivery?
Orders must be placed by 2pm (AEST) Monday - Thursday and by 1pm (AEST) Friday and by 10 am (AEST) Saturday to guarantee same day delivery. As Pearsons is closed on public holidays, we will deliver your gift on the next business day. ALL orders placed after 12pm on Saturday and at any time of day on Sunday will be processed on the following Monday morning. Any specific information about your delivery will be forwarded to you at that time.
Can you guarantee a specific time for a delivery?
Pearsons cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it. All orders to businesses will be delivered by close of business, given that correct delivery details have been supplied.
Do you ring the recipient prior to delivery?
You can request us to call the recipient prior to delivery by putting a note in the "special instructions" field on the order page. Please note, that all deliveries to hospitals are confirmed prior to delivery.
What happens if the recipient is not at home?
If the recipient is not home when the delivery is made the gift will be left at the recipients front or back door, if requested to do so by the sender; or if our experienced couriers deem it safe to do so. Otherwise, a calling card will be left on the recipient's door or in their letterbox asking them to call us to arrange a suitable for re-delivery. Additional Charges may apply.
What happens if the delivery details supplied are incorrect?
Firstly, Pearsons will attempt to find the correct address. If the flowers are delivered to the address supplied by the customer and the address is incorrect, then if the flowers are recovered, Pearsons will contact the customer and additional charges may apply for re-delivery. However, if the flowers are delivered to an incorrect address and are not recovered, Pearsons can not accept any responsibility for such loss. It is the obligation of the customer to supply accurate details at the time of ordering.
Further Information
Please do not hesitate to contact one of our friendly staff members to answer any further queries or concerns you may have. Phone: (+ 61 2) 9550 7777 or email enquiries@pearsonsflorist.com.au.